teragold Casino & Sportsbook Data Care
This page describes what we collect when you use teragold and how we keep that data protected. We at teragold collect personal information only when necessary to operate our platform, process your payments, verify your identity, and comply with applicable law. Our commitment is to handle your data responsibly and transparently, whether you are placing Liga 1 selections, joining live-dealer tables, or withdrawing via QRIS.
We do not sell your personal data to third parties. We do not use your data for marketing purposes without your consent. We do not track your activity across other websites or platforms. Instead, we limit our data collection to what is essential: your account details, payment information, account activity, and verification documents. All of this is stored securely and accessed only by authorized teragold staff or processors who need it to serve you.
Our services are available only where local law permits. Your use of teragold means you consent to our data practices as described here. If you have questions about how we handle your data, how to request access to your information, or how to exercise your privacy rights, contact our support team. We provide English-language assistance and respond to privacy inquiries within business days.
What information we collect on teragold
When you register on teragold, we collect your email address, chosen username, password, and phone number. This core information allows us to create and manage your account. We also collect information about your device and browser when you access teragold—such as your IP address, browser type, and operating system. This technical data helps us detect fraud, identify unauthorized access, and troubleshoot technical issues.
When you deposit funds on teragold via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), we collect payment details including the amount, timestamp, and payment method used. This information is necessary to process your deposit, verify the transaction, and maintain records for tax and regulatory compliance. We do not store your complete payment card or e-wallet credentials—payment processors handle that securely on our behalf.
When you request a withdrawal from teragold, we require identity verification. You upload a copy of your national ID card or passport through your account dashboard. We collect and store this document image to confirm your identity matches your account registration and to comply with anti-fraud and anti-money-laundering regulations. This verification protects both you and teragold from fraudulent withdrawals.
We collect data about your account activity on teragold. This includes every sportsbook selection (Liga 1, Piala AFF, Champions League bets), live-dealer session (blackjack, roulette, baccarat, Dragon Tiger), slot spin, and esports market activity. We also record your account login history, balance changes, cashback credits, and support conversations. This activity data is used to calculate your weekly cashback, detect fraudulent patterns, and help you review your account history.
- Account data
- Email, username, password hash, phone number, registered address, and verification documents are stored securely on our servers.
- Payment data
- Deposit and withdrawal records, payment method type, amount, and timestamp. We do not store full payment card or e-wallet credentials.
- Activity data
- All selections, spins, live-dealer plays, account logins, balance changes, and support tickets are logged and retained for audit purposes.
- Technical data
- IP address, browser type, device type, operating system, and access logs help us maintain security and troubleshoot issues.
How we use your data on teragold
We at teragold use the data we collect for specific purposes. Your account information allows us to create and maintain your teragold account, authenticate your login, and support customer service requests. Your payment data allows us to process deposits and withdrawals, reconcile transactions, and issue refunds if necessary. Your activity data allows us to calculate weekly cashback, detect and prevent fraud, comply with auditing requirements, and help you review your transaction history.
We use your identity verification documents solely to confirm your account ownership and comply with anti-money-laundering regulations. These documents are stored securely and accessed only when processing withdrawals or responding to account security concerns.
Our teragold platform may use your data to send you service-related communications—such as notifications about deposits, withdrawals, account verification status, or technical maintenance. We do not send marketing emails or promotional messages unless you opt in. You can modify your communication preferences in your account dashboard at any time.
We use aggregate, anonymized data to improve teragold. For example, we analyze which payment methods are most popular (mobile banking vs local payment vs online payment), which games are played most frequently, and which markets draw the most interest (Liga 1 vs Champions League). This aggregate analysis helps us optimize our platform, but it does not identify you personally.
On teragold, your data is yours. We collect it only for operational necessity, we protect it with industry-standard encryption, and we do not share it with third parties beyond what is essential to serve you.
Data storage and third-party processors on teragold
We at teragold store your account data on secure servers. Our servers may be located outside your jurisdiction (for example, outside Indonesia), but we maintain the same data-protection standards regardless of server location. All data is encrypted in transit (HTTPS) and at rest (database encryption). Access to your data is restricted to teragold staff and authorized third-party processors.
We work with third-party processors who help us operate teragold. Payment processors (such as those handling e-wallet, mobile banking, local payment, online payment deposits) receive only the information necessary to process your transaction—they do not receive your full account details. Email service providers send our service notifications on our behalf. Cloud hosting providers store our databases and backups. Each processor signs a data-protection agreement with teragold and is bound to use your data only for the service they provide.
We do not sell your personal data to marketers, advertisers, or data brokers. We do not share your activity data with third parties except when required by law or legal process (such as a court order or regulatory investigation). We do not use your data to build profiles for targeted advertising.
Your teragold account data is retained as long as your account is active. If you close your account, we retain minimal data (account ID, transaction history) for compliance and audit purposes for up to seven years, then delete it. If you request deletion of your personal data, we will comply to the extent permitted by law, though some data must be retained for regulatory and tax compliance.
Your rights and teragold's data commitments
You have the right to access your personal data. We at teragold provide your information in a structured, machine-readable format upon request. You can download your account data—including personal information, transaction history, and activity logs—through your account dashboard or by requesting it from our support team.
You have the right to correct or update your personal data. If your registered email, phone number, or address changes, you can update it in your teragold account settings. If you notice an error in your account data, contact our support team and we will correct it.
You have the right to request deletion of your personal data. We will delete your account upon request, subject to retention requirements for compliance and audit purposes. After deletion, your account cannot be recovered—all selections, balance, and cashback history will be removed.
We at teragold do not make automated decisions that significantly affect you based on your data. Fraud detection on teragold is rule-based (e.g., if withdrawal amount exceeds typical patterns, we ask for verification) rather than algorithmic profiling. If our fraud detection system flags your account, we contact you directly before taking action.
Cookies and tracking on teragold
Our teragold platform uses cookies to maintain your login session, remember your preferences, and track your activity within our site. Session cookies expire when you close your browser. Persistent cookies remain on your device and help us recognize you on your next visit. We do not use tracking cookies to follow your activity across other websites.
You can disable cookies in your browser settings, but doing so may prevent teragold from functioning properly. Some features—such as login persistence, deposit history retrieval, and account verification—require cookies to work.
We do not use third-party analytics services (such as Google Analytics) on teragold. Our activity logging is internal only and is not shared with external analytics providers.
Contact and data-protection jurisdiction
If you have questions about our privacy practices, wish to exercise your data rights, or want to report a data breach, contact our support team. We provide English-language assistance and respond to privacy inquiries within business days. Our support team can help you access, correct, or delete your teragold data.
Our services are available only where local law permits. We comply with applicable data-protection regulations in supported jurisdictions. Our primary jurisdiction is Indonesia, but we operate only where our services are legally available. Users from Jakarta, Surabaya, Bandung, Medan, and other regions where teragold operates are protected under this privacy policy.
If you are unhappy with how we handle your data, you may lodge a complaint with the relevant data-protection authority in your jurisdiction. We work cooperatively with regulatory bodies to resolve data-protection concerns.